Returns, Refunds & Complaints Policy at Flowers Tooting
Our Promise: Fresh Flowers Guarantee in Tooting
At Flowers Tooting, we take immense pride in our reputation as a trusted local Tooting florist. Every bouquet, arrangement, and floral gift is prepared with care and delivered fresh to households and businesses across Tooting and the surrounding areas. With our Fresh Flowers Guarantee, you can shop confidently, knowing your flowers will arrive beautiful and vibrant, just as you expect.
Damaged-on-Arrival Policy
We do everything possible to ensure your flowers are carefully packaged and delivered in pristine condition. In the unlikely event that your order arrives in a damaged or unsatisfactory state, please notify us as soon as possible after delivery. This allows us to address the issue quickly and maintain the high standards on which we pride ourselves.
To help us resolve any concerns promptly, please keep the flowers and any packaging for inspection. Photos of the received flowers can be useful to expedite the review process. Damaged or wilted flowers reported within the freshness window will be eligible for a no-fuss replacement or refund, in line with our Fresh Flowers Guarantee.
Freshness Window & Guarantee Period
All of our floral arrangements are covered by our freshness window: we guarantee that your flowers will remain fresh for a minimum of five (5) days from the date of delivery, provided they are cared for according to standard recommendations (such as regularly changing the water and trimming stems). If your flowers show clear signs of wilting or deterioration within this period despite proper care, please let us know straight away, so we can set things right.
Refund & Replacement Options
Your satisfaction is paramount to us. Should your flowers arrive damaged, or fail to meet our Fresh Flowers Guarantee, we offer two straightforward options:
- Replacement: We will prepare and deliver a new bouquet to you at the earliest opportunity, ensuring you receive the quality and freshness expected.
- Refund: Alternatively, you may request a full or partial refund, depending on the nature of the issue and the condition of the returned flowers.
Our team will assess each request thoroughly and respond promptly, aiming to resolve all concerns within 48 hours of notification.
Complaints Process
At Flowers Tooting, customer feedback is invaluable and helps us continually improve our service. If you have a complaint concerning your order, the delivery process, or any aspect of our service, please contact us within five (5) working days of your delivery. Clearly outline the issue, including any relevant order details, so we can investigate and respond swiftly.
All complaints are treated with urgency and discretion. We strive to investigate and provide a satisfactory resolution as quickly as possible. Our management team personally oversees complaint reviews to safeguard our commitment to exceptional customer care in Tooting.
Trusted Local Florist in Tooting
Flowers Tooting is dedicated to serving local households and businesses with fresh, beautiful blooms and attentive customer service. Our community-focused team is always ready to go the extra mile to ensure you are delighted with your flowers and with every interaction you have with us.
For any returns, refunds, or feedback, please reach out directly to our team. Thank you for choosing Flowers Tooting—your trusted partner for premium, fresh flowers in Tooting.
