Legal Terms for Ordering Flower Delivery in Tooting

Flowers Tooting Online Order Terms & Conditions

Introduction

Welcome to Flowers Tooting. By accessing or placing an order for flower delivery through our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before making a purchase. These terms apply to all customers in Tooting and surrounding areas who use our online services to order floral products and arrangements for delivery or collection.

Order Process

To place an order for flower delivery with Flowers Tooting, customers are required to complete the online checkout process. Orders can only be placed through our website, which enables you to select your desired floral products, specify delivery or collection options, and provide necessary recipient and delivery details. Once you submit your order, you will receive an on-screen confirmation and an order acknowledgment to confirm receipt of your instructions. Please carefully review your order before submission.

All orders are subject to acceptance by Flowers Tooting. We reserve the right to decline or cancel an order at our discretion. Reasons may include, but are not limited to, unavailability of certain flowers, delivery address outside our serviceable zone for Tooting and surrounding areas, or suspicion of fraudulent activity. In such cases, you will be informed as soon as possible, and any payment received will be refunded using the original method of payment.

Once we have accepted your order and processed payment, we will prepare your selected flower arrangements for delivery or collection on your specified date. We endeavour to fulfill all orders to the highest standards, using the freshest flowers available. However, due to seasonal availability, we reserve the right to substitute certain flowers or packaging with similar items of equal or higher value, where necessary. Any such substitution will be made with the recipient's satisfaction in mind.

Payments

Flowers Tooting accepts payment for online orders exclusively through our secure checkout system. Our accepted payment methods include major debit and credit cards such as Visa, Mastercard, and American Express, as well as digital payment providers that may be displayed at checkout. Payment is required in full at the time your order is placed.

All prices for products and delivery services are clearly indicated on our website in British Pounds Sterling (GBP). These prices include value-added tax (VAT) at the applicable rate, unless otherwise stated. Delivery charges are calculated based on the delivery postcode, with relevant fees clearly displayed prior to your final order submission.

Once payment is successfully processed, you will receive an automatic confirmation of your order via email. In the event of any payment failure or irregularity, your order will not be processed. If you believe payment has been taken in error, please notify us promptly so we can investigate and resolve the issue.

Cancellations and Amendments

If you wish to cancel or amend your order, please contact Flowers Tooting as soon as possible. Due to the perishable nature of flowers, most orders become non-cancellable and non-amendable once they are being prepared or have been dispatched. However, we will make every reasonable effort to accommodate your request if you contact us no later than 24 hours prior to the scheduled delivery date.

Cancellations made within the permitted timeframe will be eligible for a full refund to the original payment method. Orders cancelled after the cut-off period, or where preparation has already commenced, may be subject to charges or may not be eligible for a refund. Amendments to delivery details or items may be possible if sufficient notice is provided, but are not guaranteed at short notice.

Flowers Tooting reserves the right to cancel orders at our own discretion, including but not limited to, circumstances where requested products are unavailable, delivery cannot be fulfilled to the designated address, or for suspected fraud. Where your order is cancelled by us, any payments received will be promptly refunded in full.

Flower Delivery and Fulfilment

We offer local flower delivery throughout Tooting and many surrounding areas. When placing your order, you must provide accurate recipient details, including a complete delivery address and contact phone number. Delivery is available on the specific dates provided by you at checkout, subject to availability.

All flower deliveries are made during standard delivery hours, typically between 8am and 7pm. We strive to deliver all orders at your requested time, but delivery times cannot be guaranteed due to factors outside our control, such as traffic or weather-related disruptions. Where possible, we will notify you if a delivery is delayed.

If the recipient is not available to accept the order, our delivery driver may leave the flowers with a neighbour, in a safe location, or return them to the shop for collection. A delivery notification will be left where appropriate. It is the customer’s responsibility to ensure that the recipient is available at the delivery address on the specified day. Flowers Tooting cannot be held responsible for failed deliveries due to incorrect or incomplete address details provided at the time of order.

Ownership and risk in the products pass to you upon delivery to the recipient’s address, neighbour, or nominated safe place. Please note that due to the perishable nature of flowers, it is important to follow any provided care instructions immediately upon receipt.

Returns and Refunds Policy

Flowers and floral arrangements are generally non-returnable and non-refundable due to their perishable nature. However, your satisfaction is important to us. If your order arrives in an unsatisfactory condition, please contact us within 24 hours of delivery with a clear description of the issue. Photographic evidence may be required in order to process any refund or replacement request.

Subject to assessment, we may offer a replacement, partial refund, or full refund, depending on the particular circumstances. Please note that failure to notify us within 24 hours of delivery may affect our ability to address your concerns effectively. Our obligations in such cases are limited to the value of the order in question.

Our Liability

Flowers Tooting is committed to providing high-quality products and delivery services. To the maximum extent permitted by law, we exclude all warranties, express or implied, regarding the products and services available through our website.

We do not accept liability for losses or damages you incur from:

Late delivery or non-delivery caused by circumstances beyond our control, such as adverse weather conditions, inaccurate or incomplete delivery information supplied by you, or the unavailability of recipients.
Allergic reactions to flowers or plants (we recommend checking for allergies before ordering or sending flowers).
Events or circumstances arising from misuse or incorrect handling of flowers once delivered.

Our liability to you in respect of any order will be limited to the value of the products and services supplied. We will not be liable for indirect, consequential, or special losses, including loss of profits or business interruption, under any circumstances. Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited by law.

Customer Obligations

By placing an order with Flowers Tooting, you confirm that all information provided is accurate and complete, and that you have the authority to use the payment method supplied. You are responsible for checking that all order details, recipient information, and delivery addresses are correct. Failure to do so may result in delays or missed deliveries, for which we cannot accept responsibility.

Please ensure all deliveries are accepted promptly and care instructions are followed to preserve the freshness and quality of your flowers. If you experience any issue upon delivery, notify us within the specified timeframe so we may assist you efficiently.

Privacy and Data Protection

Your privacy is important to us. All personal information provided during the order process is processed in accordance with our separate Privacy Policy and complies with all applicable UK data protection laws. Your information will only be used for the purpose of fulfilling your order and communicating directly with you about your purchase or delivery.

Intellectual Property and Use of Website

All content on the Flowers Tooting website, including photographs, text, and branding, is the property of Flowers Tooting. Reproduction, distribution, or use of any content for commercial purposes is strictly prohibited without our prior written consent. Use of our website must be for lawful purposes only and in a manner that does not breach these Terms & Conditions.

Governing Law and Jurisdiction

These Terms & Conditions, and all transactions and disputes arising from your use of the Flowers Tooting website and services, shall be governed and interpreted in accordance with the laws of England and Wales. By using our services, you agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.

Changes to Terms & Conditions

Flowers Tooting reserves the right to amend these Terms & Conditions at any time. Any changes will be effective immediately upon posting to our website. We recommend reviewing these terms periodically to remain informed of any updates. Your continued use of our online flower delivery services constitutes your acceptance of any revised Terms & Conditions.

Contact Information

If you have any questions regarding these Terms & Conditions, your order, or our services, please refer to the contact information provided on our website. Our customer service team will be happy to assist you.

These Terms & Conditions apply to all customers within Tooting and the surrounding areas making use of our online flower delivery services.